Corinne O’Connor
Operations Associate
Corinne O’Connor is one of NYMHC’s Operations Associates, dedicated to making the patient and provider experience as seamless as possible. She supports our practice from behind the scenes, managing scheduling, handling insurance questions, processing records requests, coordinating preauthorizations, and resolving payment issues with care and efficiency.
With a strong background in medical administration and customer service, Corinne is known for her responsiveness, attention to detail, and commitment to helping clients get the care they need without unnecessary delays or obstacles. Whether assisting a patient with an insurance concern or ensuring a provider’s schedule runs smoothly, Corinne works to keep our operations running at their best—so our clinicians can focus on what matters most: patient care.
Corry Prohens
Practice Director
Corry spent the first thirty years of his career in the executive search industry. Most of that time was spent as the owner and manager of two successful recruiting firms. When he wanted to change careers to become a therapist, Corry enrolled in a master's program to become a licensed mental health counselor. Excited about the change and motivated by the tremendous lack of access to quality mental healthcare, he decided to start up NYMHC right away, rather than waiting years to complete his academic program and clinical hours. As a non-licensed person, Corry runs the “business side” of the practice, which includes everything but the delivery of therapy sessions. Leveraging his skills as a headhunter, he has recruited an impressive team of talented, experienced clinicians and partnered with his old friend, Dan Epstein to own the PLLC that delivers psychotherapy services. In his spare time, Corry enjoys spending time with family, reading and writing fiction, surfing, mountain biking and working out.
Julianne Gulmohamad
Intake Coordinator
Julianne is an Intake Coordinator at NY Mental Health Center, where she helps patients navigate the process of starting care with our practice. She works closely with both patients and providers to coordinate intake calls, scheduling, insurance verification, cost estimates, and onboarding paperwork prior to the first appointment. Julianne also helps connect new patients with providers who are the best fit for their clinical needs and answers questions throughout the intake process to help ensure a smooth and supportive experience.
Julianne is currently pursuing a Master’s Degree in Social Work at SUNY Binghamton and plans to become a therapist in the near future.
Regina Bigord
Operations Associate
Regina is an Operations Associate at NY Mental Health Center, where she helps ensure that both patients and providers receive timely, responsive, and organized support throughout the care process. She plays an important role in the day-to-day operations of the practice, assisting with scheduling, insurance-related questions, records requests, authorizations, billing concerns, and other administrative needs. Known for her attention to detail and patient-centered approach, Regina works behind the scenes to help create a smooth and positive experience for everyone who interacts with our practice.
Prior to joining NY Mental Health Center, Regina spent more than two decades in healthcare, including over ten years as an Office Manager for a busy specialty medical practice. Her experience spans practice operations, patient coordination, insurance and billing processes, electronic medical records management, staff supervision, and compliance with healthcare regulations. Regina also has a clinical background as a Medical Assistant and Practical Nurse, giving her a unique understanding of both patient care and healthcare administration. She holds a Bachelor's degree in Healthcare Administration from Capella University, where she graduated with a 4.0 GPA.
Shana Lunney
Operations Director
Shana brings a wealth of expertise in healthcare administration and practice management to our team, ensuring a seamless and patient-centered experience for everyone who walks through our doors. With advanced degrees in healthcare administration and psychology, Shana combines her passion for compassionate care with a deep understanding of efficient operations. Her leadership has transformed office environments, improved patient satisfaction, and ensured compliance with the highest industry standards. Shana’s dedication to streamlining processes and supporting providers allows our team to focus on delivering exceptional care. Her proficiency in healthcare systems, insurance verification, and revenue cycle management ensures that patients receive the support they need while providers can focus on what they do best. Shana’s commitment to excellence and her ability to foster a welcoming, efficient, and professional atmosphere make her an integral part of our mission to provide outstanding mental health services.